Please note that every cake is custom made and no two cakes are the same. we put a lot of love and time in creating our cakes and therefore we ask you to please respect our creative process.
We work in a kitchen that uses nuts and nut products, gluten, dairy, eggs etc. If you have an allergy please do be sure to inform us. We will try our best to not let your order get in contact with the allergen but because we do work with nuts & other allergens such as gluten & lactose often we cannot guarantee this – ordering from us is entirely at your own risk.
We work on a first come first serve basis and upfront payment is required to secure order (payment via our www.casadepastel.com webshop). Please make use of the invoice number as the reference when making payment via invoice.
All decorative elements we put onto our cakes, from flowers and glitter to gold paint are non-toxic and not harmful to humans. Decorations like gold paint and glitters in particular are safe to use on cakes for decorative purposes only, consumption will not harm a person but it cannot be classified as “edible” since it is not a food.
Edible applies to a recognised foodstuff only. Under eu regulations foodstuff means something which the body absorbs – something with nutritional value. This causes confusion – if a product is not a recognised food in its own right then it cannot be officially classed as edible. So, for example, an icing colouring paste based on sugar may be edible while a colouring may be non-toxic.
Non-toxic applies to all products which are still considered safe should you eat them, but which are not recognised as foods in their own right. This classification applies to a proportion of icing colourings and additives for no other reason than that our bodies do not absorb them – they simply pass through. They are controlled by UK and EU regulations and considered safe.
If a date change is made more than 2 weeks prior to event, vendor may accommodate change only if the requested date is available. If the vendor is unable to change the booking date due to unavailability, then the order is considered cancelled and the proprietor reserves the right to withhold the deposit and refund only amounts above the deposit (if paid). If change is made less than 2 weeks prior to event, the vendor may accommodate change only if the requested date is available. If the vendor is unable to change the booking date due to unavailability, then the order is considered cancelled and the vendor reserves the right to withhold up to full payment of the order.
Our cakes may contain non-edible decoration like wooden skewers, dowels, floral tape, toys or cake toppers. Please inform us before eating your cake. Please note that once your cake has been collected it is advisable to drive it in an air-conditioned vehicle, on the flattest surface, i.e the floor of the passenger seat or in the boot (not on a lap). Once your cake has been delivered to your home or reached the specified venue, please place it into the fridge until the
recommended time prior to serving (weather depending - cold days take out 1-2 hours prior, hot days take out 30 minutes to an hour prior to serving) so that cake can come to room temperature. No one likes cold cake! Once the cake has left our studio it is your responsibility to look after it - we can not be held responsible for any damage once it has left our premises. If using our delivery service, the cake will be our resposibility until delivered to the venue of the event.